Information we collect about you
We collect information about you when you register with us or place an enquiry for our products and services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
How will we use the information about you?
We collect information about you to provide you with the FESPA products and services you have requested, or other closely related purposes such as carrying out a survey to find out if you are happy with the level of service you received.
If you agree, we would like to send you information about other FESPA products and services we think may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to FESPA Associations and their members, and third parties. If you subscribe to our services such as FESPA World, you can cancel your subscription at any time.
If you no longer wish to be contacted for marketing purposes or to unsubscribe from one of our products or services, FESPA will accept, acknowledge and maintain your request to opt-out of future communication from FESPA, their Associations and members or any other third party.
To opt out please send your opt-out request with the following information to email@example.com or the address show below:
Your name, your company name, your address or email so that we can identify you on our database and your preferences:
by show, event or subscription (or All)
by channel e.g. email, phone, mail or SMS (or All)
Access to your information and correction
FESPA aims to meet the highest standards when collecting and using personal and business information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email firstname.lastname@example.org or write to us at the address below. We make a small €10.00 charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
You can set your browser not to accept cookies and the above website tells you how to remove them. However, in a few cases some of our website features may not function as a result.
We do not store credit card details nor do we share customer details with any 3rd parties.
Event tickets and FESPA Direct memberships are non-refundable and non-transferable. FESPA cannot be held responsible for any external events outside of our control which may prevent you from attending the exhibition.
For payment enquiries please contact:
T: +44 (0) 1737 228175
A: FESPA, Holmbury, The Dorking Business Park, Station Road, Dorking, Surrey. RH4 1HJ. UK.
Third Party Services
FESPA uses a third party service to help maintain the security and performance of FESPA websites. To deliver this service, it processes the IP addresses of visitors to FESPA websites. We do not store credit card details nor do we share customer details with any 3rd parties.
We also use third party services and systems to provide some websites, as well as some functions on our own websites, and marketing functions. These include social media platforms such as Facebook, Twitter, YouTube, LinkedIn, Xing, Google+ Google Analytics, event registration services such as N200, InfoExpo and others. When using their systems, their standard privacy terms apply.
How to contact us
By email: email@example.com
By post: Fespa Limited, Holmbury, The Dorking Business Park, Station Road, Dorking RH4 1HJ.